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Return Policy

RETURN POLICY

***Our Return Policy is extended throughout the holiday season. ***

We understand that finding the perfect fit can be tricky, which is why we offer free returns on all orders. 
Only one prepaid return label is provided per order so please make sure your return is complete before using the return label.
Orders are eligible for for return for up to 30 days. Please keep all product packaging until you have decided you are keeping the item(s).

We ask that you please try the shoes on (preferably with socks) to see if they are a good fit before you install cleats.
If you would like to use a product to help decide if it is right for you, send us an email. Some brands offer fit guarantees and we are open to working with you! Just let us know first.
If you have used the item(s) and are unhappy with your purchase, please email us at info@bikeshoes.com.

  • All items must be returned in their original product packaging (shoe box, helmet box etc.). 
  • Please do not put any tape or the return shipping label directly on any product packaging or it will be subject to a 20% restocking fee.
  • If the returned item(s) and their product packaging are not new and in sellable condition, they will be subject to a 20% restocking fee (unless otherwise discussed).
  • We typically ship items inside of a mylar bag in order to maintain our free shipping policy. We understand this can risk the chance of the product packaging being damaged in shipping and will never charge a restocking fee for a box that was damaged in transit.
  • All returns will have refunds issued back to their original forms of payment.
  • We do not process exchanges. If you would like a different item or size you can place a new order. We suggest placing a new order as soon as possible to secure inventory. 
  • If the item cost is different than your original purchase, sale prices can be matched within 30 days of your original order date. Please email info@bikeshoes.com for any price match inquiries.
  • If you do not see a specific item, size or colorway in stock, send us an email and we can always check to see if that item is on order or available to order.
If you have any questions in regards to your order, return or need help finding a product that works for you, please email info@bikeshoes.com.
 
Any outbound shipping charges are non-refundable. Items that are returned from orders that included a shipping charge (example: if you order something under the free shipping threshold, 
or choose an expedited/alternate shipping method that costs you extra) you will not have the paid shipping charge refunded.

RETURN PROCEDURE

You will need your order number which can be found on your email confirmation or on the invoice that came with your order. It is usually a seven digit number and begins with the number 8.

Please print the shipping label and the return packing slip. 
Please re-pack your return items(s) inside of another box or bag and stick the return label to the outside of the return package.
Please note any returns received that are not packed inside of another box or bag (wrapping paper, newspaper, anything to protect the product packaging) and have the shipping label taped directly to the product packaging will be subject to a 20% restocking fee.

Your refund will be issued back to your original form of payment. Please allow 3-5 business days for returns and refunds to be processed after arriving back at our storefront. It may take a few business days for it to reflect back into your account depending on your bank. You will receive an email confirmation once processed.

To get your prepaid return label and return slip, please click here.

If there was an issue with your order such as receiving the incorrect item, an item is missing, or an item is defective please email info@bikeshoes.com so we can address the issue promptly.
 
If you have any warranty inquiries, please email info@bikeshoes.com