Returns & Exchanges

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Use Promo Code "SUMMERDAYS12" for 12% off Most Products at Checkout - Even many items already on sale!
Excludes closeouts and these manufacturer restricted items
Please allow an extra few days for delivery due to COVID-19 carrier delays. Orders placed M-F will ship within 24 hours.
Please see this page for updates, along with our current exchange policy.

Returns & Exchanges

Satisfaction Guaranteed and Free Return Shipping on Shoes and Helmets for 30 days

If for any reason you are unhappy with your shoes, whether it be the fit, the color, the smell (hey, that's not us that's you!), please email us at info@bikeshoes.com and request a return label.  We will process and email you a prepaid return label within 1 business day.  If you choose to ship it back on your own, we will not be responsible for any return shipping cost you incurred.  If you don't have access to a printer, be sure to let us know, and we will send it to you by mail. A full refund will be issued within 5-7 business days of us receiving the product.  Orders that are not packed inside another box or a poly pouch (white plastic bag they may have been sent in or something similar) you will be charged a 10% restocking fee (based off the retail price). For example, if you send the shoes back with the return label taped directly to the shoe box, you will be charged a 10% restocking fee.  We understand, boxes get damaged in transit and you will not be charged any fee for a damaged/crushed box but the box still must be repacked in a box or poly mailer pouch (or something similar).  Items sent back without their original packaging (actual shoe box, helmet box etc.)  are subject to a 15% restocking fee (based off the retail price).  If you return mismatched shoes (I.e. a size 46 and size 47 of the same model), you will be charged a 50% restocking fee (based off the retail price).

 

Satisfaction Guarantee on Everything Else for 30 Days

If you would like to return anything else, send it back to:

Bikeshoes.com
1970 Wantagh Ave
Wantagh, NY 11793

New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable for a full refund. Otherwise a 10-30% restocking fee may be deducted from your refund.

ITEMS RETURNED FROM ORDERS THAT INCLUDED A SHIPPING CHARGE (example: if you order something under the free shipping threshold, or choose an expedited/alternate shipping method that costs you extra) WILL NOT HAVE THE PAID SHIPPING CHARGE REFUNDED. 

We will not accept the return of products damaged due to negligence or abuse (we only ask that you be reasonable).