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Return Policy

We want you to love your purchase but if something didn't work out, here's what to know about returns:

If you received the wrong item, a defective item or something is missing, please Contact Us Here right away so we can resolve it promptly.

Return Window

  • Returns are accepted within 30 days of delivery.
  • Items must be new, unused, and in original product packaging(unless otherwise discussed).
  • Include all tags, accessories, and inserts.

Packaging Requirements

  • Use a shipping box, bag, or wrap to protect the product packaging.
  • Do not tape or label product packaging directly.
  • Improper packaging may result in a 20% restocking fee.
  • No fee if packaging was damaged in transit.

    • We typically ship orders in mylar bags to reduce cost. If your item’s packaging was damaged in transit (in either direction), we’ll never penalize you for that.

One Prepaid Label

Only one free return label is offered per order, so please make sure your return is complete before using the label. We do not provide any additional labels for the same order. If you already used the one free label, you can still make a return from that order but you are responsible for the return shipping.

No Exchanges

  • Place a new order to secure the item while it's in stock
  • Same item but different price? Just send us an email with your new order number and we will adjust your price. Must be within 30 days of your order date.
  • Return your original item for a refund

Fit & Usage

Please try the shoes on indoors and preferably with socks before installing cleats and using the shoes.
Once cleats are installed or signs of wear appear on the soles or treads, the item is considered used. Used items are subject to a 20% restocking fee unless pre-approved.
If you're unsure about sizing and considering using an item to test the fit, please email us first. Some brands offer fit guarantees. Contact Us Here

Refunds

Please allow 3-5 business days for your return to be processed after arriving back at our storefront. You will receive a confirmation email as soon as your return is complete. Refunds go back to your original payment method. Processing times vary by bank so it may take a few business days to reflect back into your account.

Shipping Charges

    Any original shipping costs are non-refundable. This includes:
  • Orders under our free shipping threshold
  • Orders where you selected an expedited/upgraded shipping method

Start a Return Here

Click here to initiate your return. You’ll need your order number, email address, and ZIP code. Printer Required. Sorry, no QR Codes.


Warranty Issues

For warranty questions or product concerns outside the return window, Contact Us Here with your order number and details.