Shipping and Returns

We want you to love your purchase but if something didn't work out, the link to get your prepaid shipping label is at the bottom of this page. Please be sure to read the full return policy.

If you received the wrong item, a defective item or something is missing, please Contact Us Here right away so we can resolve it promptly.
Any order issues — including missing items, incorrect shipments, or packages marked as delivered but not received — must be reported within 7 days of the delivery scan date. Unfortunately, we cannot investigate or honor claims made after this window has passed, as shipping carriers limit access to delivery records beyond this timeframe.

Return Window

• Returns are accepted within 30 days of delivery.
• Used items will be subject to a 20% restocking fee. This includes cleat marks, dirt, scuffs and missing original product packaging.
• Items must be new, unused, and in original product packaging(unless otherwise discussed).
• Include all tags, accessories, and inserts.
• All Final Sale Items are non-returnable and non-exchangable, with no exceptions.

Packaging Requirements

• Use a shipping box, bag, or wrap to protect the product packaging.
• Do not tape or label product packaging directly.
• Taping the return label directly to the product may result in a 10% restocking fee..
• No fee is ever charged if packaging was damaged in transit (in either direction).

Single shoe orders are typically shipped in mylar bags. If your item’s packaging was damaged in transit (in either direction), we’ll never penalize you for that.

No Exchanges

• Place a new order to secure the item while it's in stock.
• Same item but different price? Just send us an email with your new order number and we will adjust your price. Must be within 30 days of your order date.
• Return your original item for a refund

Refunds

Please allow 3-5 business days for your return to be processed after arriving back at our storefront. You will receive a confirmation email as soon as your return is complete. Refunds go back to your original payment method. Processing times vary by bank so it may take a few business days to reflect back into your account.

One Prepaid Label

Only one free return label is offered per order, so please make sure your return is complete before using the label. We do not provide any additional labels for the same order. If you already used the one free label, you can still make a return from that order but you are responsible for the return shipping.

Fit & Usage

Please try the shoes on indoors and preferably with socks before installing cleats and using the shoes.
Once cleats are installed or signs of wear appear on the soles or treads, the item is considered used. Used items are subject to a 20% restocking fee unless pre-approved.

Shipping Charges

Any original shipping costs are non-refundable. This includes orders under our free shipping threshold and orders where you selected an expedited/upgraded shipping method.

Start a Return Here

Click here to initiate your return. You’ll need your order number, email address, and ZIP code. Printer Required. Sorry, no QR Codes.

Warranty Issues

For warranty questions or product concerns outside the return window, Contact Us Here with your order number and details.