* RETURN POLICY IS EXTENDED THROUGH THE HOLIDAY SEASON*
We have now partnered with Happy Returns to offer quick, easy and sustainable returns.
We hope that your order arrived complete and in satisfactory condition. We understand that finding the perfect fit can be tricky,
which is why we offer free returns and 100% satisfaction guarantee on all shoes and helmets within 30 days of delivery.
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All items must be returned in their original product packaging (shoe box, helmet box etc..).
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All returns will be issued refunds back to their original forms of payments.
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We do not process exchanges. If you would like a different item or size you can place a new order which will ship ASAP.
If you have any questions in regards to your order, return or need help finding a product that works for you, please email info@bikeshoes.com.
To start your return, please visit bikeshoes.happyreturns.com
You will need your order number which can be found on your email confirmation or on the order form that came with your order.
You will be prompted with the following two options:
- You can drop your item(s) off at any of the 5000+ Happy Return Bar locations with the QR code that is provided in the return portal.
- No Box or Return Label is needed.
- Just show your QR code at the return bar and hand them your item(s).
- Your refund will be issued immediately back to your original form of payment.
OR
- You can return your item(s) by mail by printing out a return label that is issued in the return portal.
- You are responsible for repackaging your item(s) inside of another box or bag similar to how it arrived.
- Any return received with the label affixed directly to the products packaging, will be subject to a 10% restocking fee.
- Refunds are processed within 3-5 business days after your return is received back at our storefront.
You can select a new return method or initiate a new return on the same order as many times as needed until the item is physically returned.
If you have any issues with your QR Code at a happy returns bar location or if entering the code manually fails,
please call Happy Returns support at 877-750-4888 for assistance.
New, unused pedals, footbeds & other accessories can be returned for a full refund within 30 days after delivery.
Any used pedals or used/cut footbeds that are returned are subject to a 15% restocking fee.
ITEMS RETURNED FROM ORDERS THAT INCLUDED A SHIPPING CHARGE (example: if you order something under the free shipping threshold,
or choose an expedited/alternate shipping method that costs you extra) WILL NOT HAVE THE PAID SHIPPING CHARGE REFUNDED.
